Man with Van Wealdstone Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wealdstone provides removal and related services within the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:
Customer means the person, firm or company booking the services.
Services means the man and van, removal, moving, transport, loading, unloading, and any related services provided by Man with Van Wealdstone.
Vehicle means any vehicle used by Man with Van Wealdstone to carry out the services.
Goods means the items, belongings, furniture and other property that the Customer requests us to move or handle.
Contract means the agreement between the Customer and Man with Van Wealdstone for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
Man with Van Wealdstone provides man and van removal and transport services for domestic and commercial customers within its service area and throughout the UK, subject to availability and agreement. The specific services to be provided will be as described in the booking confirmation.
We may offer additional services such as packing, unpacking, furniture assembly and disassembly, and short-distance transport, subject to prior agreement. Any additional services not agreed at the time of booking may be refused or may incur additional charges.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until we have accepted the booking and provided confirmation. We reserve the right to refuse any booking at our discretion.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:
Pickup and delivery addresses, including access details.
Dates and times for the move or transport.
An accurate description and approximate quantity of the goods.
Details of any large, heavy, fragile, or valuable items.
Information on parking restrictions, access limitations, stairs, lifts, or long carrying distances.
3.3 Quotations are based on the information provided at the time of booking. If the information is inaccurate or incomplete, we reserve the right to adjust the price or, where necessary, refuse to carry out part or all of the services.
3.4 The Customer is responsible for ensuring that suitable parking is available at both collection and delivery locations. Any parking charges, fines, or penalties incurred as a result of insufficient or unlawful parking arrangements will be charged to the Customer.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are estimates only and are not binding if the circumstances at the time of service differ from the information provided at the time of quotation.
4.2 Quotations generally include the use of a vehicle, one or more movers as agreed, and the time required for the journey and loading and unloading under normal conditions.
4.3 Additional charges may apply where:
The move involves additional floors or long carries not previously disclosed.
There are delays outside our control, including waiting time caused by the Customer or third parties.
Access is difficult or restricted, requiring extra time or additional equipment.
The volume or weight of goods exceeds that initially described.
Special handling is required for delicate, bulky, or high-value items.
4.4 All prices are stated in pounds sterling and may be exclusive of VAT where applicable. Any applicable taxes will be detailed in the quotation or invoice in accordance with UK law.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full on or before completion of the services. We may request a deposit or full payment in advance for certain bookings, longer journeys, or larger moves.
5.2 We accept payment via methods advised at the time of booking. The Customer must ensure that cleared funds are available by the agreed payment date.
5.3 If payment is not made when due, we reserve the right to:
Charge interest on any overdue amounts at the statutory rate permitted under UK law.
Retain goods until full payment is received, where lawful.
Refuse to carry out or complete the services.
5.4 Where the Customer is a business, time for payment shall be of the essence. We may suspend or cancel any ongoing or future bookings if payment terms are not complied with.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving us advance notice. Any changes are subject to availability and may result in revised pricing.
6.2 If the Customer cancels the services, the following cancellation charges may apply, unless otherwise agreed:
More than 48 hours before the agreed start time: no cancellation fee, save for any non-refundable costs already incurred.
Between 24 and 48 hours before the agreed start time: up to 50 percent of the agreed price.
Less than 24 hours before the agreed start time or on the day of service: up to 100 percent of the agreed price.
6.3 We reserve the right to cancel or postpone a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, road closures, or other events making it unsafe or impossible to perform the services. In such cases, we will use reasonable efforts to offer an alternative date or time. Our liability in such circumstances will be limited to any amounts already paid for the affected services, subject to clause 11.
7. Customer Obligations
7.1 The Customer must ensure that:
All goods are properly packed, secured, and ready for transport, unless packing services have been agreed.
All goods are available at the agreed time and location.
Access is safe and suitable for the vehicle and our staff.
Any required permissions, permits, or authorisations for loading, unloading, and parking are obtained.
7.2 The Customer, or an authorised representative, should be present at collection and delivery locations to oversee the move, direct the placement of goods, and check that all items have been collected and delivered. If no one is present, we will move the goods as instructed, and our responsibility will be limited to what is reasonable in the circumstances.
7.3 The Customer must not instruct our staff to perform any unsafe or unlawful task, including lifting items beyond reasonable weight limits or breaching parking or access regulations.
8. Goods Not Accepted for Transport
8.1 Unless expressly agreed in writing, we do not accept for transport or handling the following items:
Hazardous, flammable, explosive or dangerous goods.
Illegal items or substances.
Cash, securities, precious metals, jewellery, or similar high-value items.
Perishable goods or items requiring temperature-controlled conditions.
Livestock, pets, or other animals.
8.2 If such items are included in the goods without our knowledge, they will be moved at the Customer's sole risk and may be refused, removed, or disposed of in accordance with applicable law. We accept no liability for loss, damage, or consequences arising from the inclusion of such items.
9. Waste and Disposal Regulations
9.1 Man with Van Wealdstone operates in line with applicable UK waste and environmental regulations. We are not a general waste carrier unless this has been separately agreed and we hold the appropriate authorisations.
9.2 The Customer must not present general household waste, rubble, chemical waste, or any controlled waste for removal unless this has been agreed in advance and any required documentation is in place.
9.3 Where we agree to remove waste or unwanted items, the Customer confirms that they have the right to dispose of those items and that they do not contain prohibited materials. We may refuse to take any items that we reasonably consider unsafe, unlawful, or not in accordance with waste regulations.
9.4 Any charges for disposal, recycling, or waste transfer will be added to the service cost and will be based on the type and quantity of material, as well as any applicable fees at authorised disposal or recycling facilities.
10. Liability for Loss or Damage
10.1 We will take reasonable care in handling, loading, transporting, and unloading the goods. Our liability for loss of or damage to goods is subject to the limitations and exclusions set out in this clause and clause 11.
10.2 We will not be liable for:
Loss or damage arising from the Customer's failure to pack goods properly, unless we have agreed to provide packing services.
Loss or damage to items that are fragile or inherently susceptible to damage, where such damage arises from their nature rather than our negligence.
Loss or damage caused by wear and tear, deterioration, or pre-existing defects.
Loss or damage where goods are not inspected at the time of delivery and any issues are not reported to us within a reasonable period afterwards.
10.3 Where we are found liable for loss of or damage to goods, our liability shall, to the extent permitted by law, be limited to the lower of the cost of repair or the current market value of the goods at the time of loss or damage, taking into account age, condition, and depreciation.
10.4 We will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of use, or loss of opportunity, arising out of or in connection with the services.
11. Overall Limitation of Liability
11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
11.2 Subject to clause 11.1, our total liability to the Customer arising out of or in connection with any contract for services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific services giving rise to the claim.
12. Delays and Time Limits
12.1 We will make reasonable efforts to carry out the services at the agreed time. However, any times given for arrival or completion are estimates only and are not guaranteed unless expressly agreed.
12.2 We shall not be liable for delays outside our reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, or delays caused by third parties such as building management or other contractors.
12.3 Where a delay is caused or contributed to by the Customer, including delays in access, lack of readiness, or waiting for keys, we may charge for additional time at our standard hourly or agreed rates.
13. Claims and Complaints
13.1 If the Customer believes that any goods have been lost or damaged, or that the services have not been provided in accordance with the contract, they must notify us as soon as reasonably practicable and in any event within a reasonable time after completion of the services.
13.2 The Customer should provide details of the alleged loss or damage, including photographs where possible, and must give us a reasonable opportunity to inspect the goods and investigate the circumstances.
13.3 We will review any claim or complaint and respond within a reasonable timeframe. We may offer repair, replacement, or compensation in accordance with these Terms and Conditions where appropriate.
14. Privacy and Data Protection
14.1 We will collect and process personal data provided by the Customer in order to arrange and deliver the services, handle payments, and manage the contract.
14.2 We will handle personal data in accordance with applicable UK data protection laws and only retain it for as long as necessary for the purposes for which it was collected or as required by law.
15. Subcontracting
15.1 We may, where necessary, use vetted subcontractors to carry out some or all of the services. Any subcontractor engaged will be required to operate in accordance with these Terms and Conditions or equivalent terms.
15.2 Our obligations to the Customer remain in place even where subcontractors are used, and the Customer's rights under these Terms and Conditions are not affected.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, subject to any mandatory consumer protection rights that provide otherwise.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted but shall not affect the validity and enforceability of the remaining provisions.
17.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with the details set out in the booking confirmation, constitute the entire agreement between the Customer and Man with Van Wealdstone in relation to the services and supersede any prior understandings or agreements.
17.4 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date of the update. It is the Customer's responsibility to review the Terms and Conditions at the time of booking.
